Staples where is my order

That they emailed me to cancel yet nothing in my inbox or spam. That it was impossible to receive the item next day or in two days regardless of what the order confirmation says. The hell with these guys. My son and I go jogging thrice weekly and my son, who is seeking a gaming laptop, likes to go into Staples Gerrard Mall, Toronto and view the gaming laptops. We are saving money for the laptop and I, his father am on a tight budget.

After several visits to the store to browse the gaming laptops and ask questions about their products, the staff became unfriendly, abrupt, and had one of their security people stand directly in front of us for our entire visit. We said nothing, and I suggested to my son that we should leave. As we were approaching the exit a burly employee stops his work suddenly and gives me a cold stare to which I did not respond.

I used to respect this store but after reading hundreds of complaints online about this business and my own experience, I will be taking my business elsewhere. Last Thursday I bought a printer from Staples. For the past year I've bought most of my electronic items from Amazon but that day I passed by the Staples store and thought I'd give it a try why not - I hadn't ordered anything from them in years. The printer was to be delivered the following day yesterday. I received a notice from UPS that the printer was delivered at - I immediately went downstairs to find no printer, no UPS truck in my area, nothing.

After several calls to UPS and Staples I now find that neither company will take responsibility for the "loss" of my printer. The driver claims there was a woman "near my house" - he asked her if she was me and she replied "yes" - he gave the printer to her with apparently no check of ID or anything. That was the story I was told.

I receive packages weekly delivered by UPS and the drivers never leave a box at my door without ringing the doorbell or knocking at the door - neither happened yesterday. I cannot believe Staples and UPS would jerk their customers around like this - I spent an hour being sent from one company to the other; UPS claims they can't initiate a claim or other action because of the unexplained nature of Staples' contract with them.

Staples claims UPS is at fault for leaving the package without obtaining an ID so they send me back to UPS - it was made clear to me that neither company cared about the loss of my merchandise.

I will never purchase anything from Staples again - thankfully UPS is not my carrier of choice. The printer was delivered to a couple who live more than 4 blocks away and they were nice enough to contact UPS and have it redelivered.

I'm thankful for honest and helpful "neighbors". I'm not going to go into great detail as it would simply take too long. I ordered trash bags from Staples and apparently there was an error on their website regarding the pricing. After several failed attempts to get it right, Staples simply refused to honor the website price. This to me is false advertising. In any event, Staples has lost me as a customer for good. This was not the first problem I have had with Staples, but this one certainly is my last.

My husband googled online a chair from Staples he wanted and found one in a store near us to do his work. Their elevator was broken, so they could not get it down for him so instead, he placed an order to get it at a later date. Upon arriving home, he noticed another Staples in the area had one so he decided to cancel his previous order to go to the next store.

Lo and behold, we get an e-mail saying our order is cancelled and it will be at least a week for our money back. We thought this must be a mistake so we called again They told us to go to another Staples, re-order doubling the amount we paid and wait a minimum of a week for a refund if they even decide to give it back to us.

We spoke to 3 separate people, all of which were rude and unprofessional, and not one of them was willing to mitigate their mistake. We will never be buying from Staples again and will always recommend against. We were not even permitted to speak to a supervisor Thanks for your support Staples -sincerely, a submariner family of the US Navy. Based on the complete explanation of the poor service I received, I was told that I couldn't return the computer because I MAY have had it 15 days instead of the day maximum for refunds.

It was shipped on 22 June, and I received it on 25 June, earlier than expected. I took my time to set the new computer up to be sure things were done correctly. All seemed to work well. However, the computer would not connect to the WiFi in my house. I was surprised that any computer manufactured in the past 5 years did not have that capability. I immediately tried to install it. However, the CD drive would not open. I tried several times. On 05 July, I contacted Joy Systems The technician guessed that it was a faulty CD drive.

He said he would send another one, and I would receive it in days. I received it on 09 July. However, at home when I tried to exchange the CD drives, I found that the new drive sent to me was not the correct one.

It was twice the size of mine! It would in no way fit into the computer box. Now, I have a non-working newly -refurbished computer. I prefer that you, not I, deal with your sub-contractor, Joy Systems. Send me the address for the return to Staples. Let me preface this review by saying that 2 days prior to the disturbing customer service incident, I brought my Staples brand paper shredder to the Staples store in Charlottesville, Virginia because after six months, the paper shredder had apparently stopped working.

So, I went back to the store two days laterI just wanted my paper shredder back. The associate who waited on me kept asking me to tell him the exact date, AND the exact time I had dropped off the shredder. I told him I left the shredder approximately two days previous, and I gave a physical description of the associate who took it.

They kept asking me again??? To make a long story short, they took my merchandise under the pretense of possibly fixing it and calling me They did neither Then when I returned to simply try and get my merchandise back, they treated me as if I had made up the story I guess to try and get a paper shredder out of them?

I kept having to tell them over and over that I simply wanted my paper shredder back that I had left with them!! I had to tell them repeatedly that I am neither a thief, nor a liar!! They finally looked for my paper shredder and gave it to me, but not before treating me like a common criminal, instead of looking for the shredder like they should've in the beginning!!!

I will NOT be back!!! I would give them zero stars were that possible!!! I placed an order with a representative on the phone. I had given the rep my correct address, but I saw in the confirmation email 3 hours later that they were mistakenly shipping the item to my daughter's home more than 1, miles away. I immediately called and asked the rep to correct their mistake on the delivery address.

She said that she was unable to do that. She said that she had to cancel the first order and place a new order, so we did that. I paid for the 2nd order, had it delivered to my local Staples store, and picked it up the next day. Four days later, the first order that I was told had been cancelled was delivered to my daughter's home.

I checked my credit card statement and saw that the first order had not been cancelled. I called again and asked to have the charge from the first order credited back to me. Staples will not credit that money back to me until my daughter delivers the item to UPS or to a Staples store and they verify that it has been returned. Staples made a mistake on the delivery address and on their failure to cancel the first order.

They have wasted a lot of my time, and now they will also waste some of my daughter's time to get their mistakes corrected. This is a good way to drive long-time customers away from a business. Complaint Details. On May 20 an order was placed with Staples. The order was for a product that was placed directly with the store for a product that was supposedly online. However I was told the product would be delivered to my home.

The product has not arrived to me to this date. I have spoken with several representatives with Staples that advised that 1st that the package was picked up in store but it was, this was on May 23, the package was not picked up. After further investigation I was advised that the package was delivered to front door. Package was no delivered to front door. Advised the store of their own tracking that did not know.

Spoke with a specialist that stated they would reship the order immediately and would file a complaint with UPS but would make me whole. This was after having to try to explain to the online representatives who were just rude, nasty and downright mean. This product was for an item that was close to Waited a few more days still no update. Reached out to Staples again and the rudeness and unprofessional, that could have been tolerable had I been given any update on the package.

Why has this continuously be the response, why hasn't someone called the vendor. I'm told that "we sent the vendor a message. If they don't get back to you let us know". This is ridiculous that this seems acceptable as a resolution also that the offer of a resolution to give me a gift card to order something else? I still wouldn't have the product and then forced to spend the money with Staples. Anyway it's almost a reward. That regardless of how they behave, that they have no reason to act with any sense of urgency or treat the customer with any kind of respect.

I have been left to fight this battle with a vendor although I purchased the item from Staples however since this is a win for Staples regardless of how this turns out no matter what I'm going to spend Please expedite the shipment of my order and if you are not able to do so, please refund me in the form of a check not force me to still after this customer service failure to still spend money with you and because of that end result that there's no urgency.

This expensive purchase was one that should have and still needs to satisfy the goal of adding this item to photography, a gift card won't satisfy that. I'm not just able to use it to buy something else as I was told to do by your social media representative.

All l ask is that my item be shipped, no messages to the vendor on a ETA, call them they work for you. I'm not an agent for Staples. However this has gone nowhere and each time that I ask for relief I'm made to feel as if "we told you we'd let you know whenever "WE" hear something. Basically shut up and wait, if you don't like it just buy something else here at Staples. Either way stop bothering us".

Shame on You. We bought a padded office chair. A few months later, it wouldn't stay in an upright position. When I took out the screws, I saw the wood binding the screws was thin layers of pine, not glued. Maybe 12 to an inch. Totally shattered. Chair is worthless.

They have multiple shopping ways,you can either shop from their store or reserve online. Now they have more than 22 international sites to reach the customer globally.

Staples lets you track your order shipment status after dispatching via their courier partner. We will discuss the tracking ways in below paragraph. To find a location near you including store hours, directions, and latest drop-off times, please click here.

There is no premium fee or surcharge for dropping off or redirecting your packages for pickup. For package-related or location-specific questions or concerns, please visit fedex. GoFedEx 1. Staples locations do not accept dangerous goods. For details, please visit fedex. Your packages will be held up to five business days before being returned to the nearest FedEx facility. To track the status of your package, please visit fedex. For additional assistance, please visit fedex.

Pick up. Drop off. Now at Staples. Find a Location Find a Location. FedEx and Staples are a great package deal.