How do vonage extensions work

Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer.

Offer good while supplies last. Limited one prepaid or gift card "Card" per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow business days for the Card to be issued. Terms and conditions are applied to the Cards.

Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Vonage Residential Support Enter a search topic. Place outgoing calls from any linked phone for the same rates as your Vonage home phone.

Apply incoming and outgoing call settings. This includes turning off incoming calls to the app, blocking unwanted callers, selecting your outbound Caller ID display and specifying the connection type for outbound calls.

Intercept incoming international calls and once intercepted, the Vonage system returns the call for the same low rates as your Vonage home phone using our latest feature called Boomerang. Cost: Free. Link two phone numbers per calling plan at no cost. Install the app. Set up instructions. Initial Setup: Use these general steps to set up the Extensions App.

Open Extensions App. Enter your digit mobile phone number and confirm. Choose to Register for Wi-Fi calling. Make and receive calls. App Updates: Some phones allow you to choose automatic updates, but if not, go to your app store to update. Tap More. Tap Call Settings. Make and Receive Calls Instructions.

From Recents and Contacts , tap the contact you want to call. From Spotlight iOS 10 and later , type or dictate a contact name and receive the option to call using Extensions. Receive a Call: On iPhone, tap Accept. On Android, tap Green button or Phone icon. Change or remove a linked phone number in your Online Account up to four times in a 30 day period.

Sign in to your Online Account. Change or remove the mobile phone number. Click Save. Recents View call log. Click a contact name to call. Swipe a contact to block or unblock. Swipe a contact to add or remove from intercept list for Boomerang. Swipe to delete a contact. Contacts View contacts A to Z. Search for contacts. Tap a contact to add ore remove from intercept list for Boomerang. Keypad Dial a phone number. Voicemail List voicemail messages Play, return call and delete messages.

Incoming and Outgoing Call Settings. Incoming Call Settings: Incoming Calls is turned on by default. I do not have Incoming Call settings. Go to the app store for your phone and download the latest Extensions App. Check to see if your Incoming Call settings are present and if not, contact us.

I turned off SimulRing but all my phones keep ringing? If you were previously using SimulRing to receive incoming calls from your Vonage home phone, this feature is no longer needed.

If you choose to not receive incoming calls with the Extensions App, you can turn it off in the app. I was told that I could use the app internationally, but once I reached my destination, I could not.

To use internationally, download and set up the app up in the U. On your phone itself, adjust your settings as follows:. I want to use the Extensions App but I don't want my mobile phone to ring when I receive a call on my home phone. What can I do? If you do not want incoming calls to ring your Vonage home phone and the app, turn off incoming calls to the app.

Just go to Call Settings and turn the setting fo r Incoming Calls off. How do I display the Caller ID of my mobile phone on outgoing calls instead of my home phone number? You have the option to choose whether you display your Vonage home phone number or your mobile phone number on outbound Caller ID.

Through the app, you can choose to display either your home phone number or your mobile phone number on outbound Caller ID. I tried to block a phone number and received Invalid Format. If a partial number is displayed or the area code and exchange are not valid, you will receive an Invalid Format message. How do I get rid of duplicate entries? Duplicate contacts may be present if you sync contacts from multiple sources. Correcting duplicate entries varies by phone type. For iPhone: Verify whether the issue began after an iCloud sync by going to the iCloud website to see if you have duplicate entries there.

If so, it is mostly like caused by iCloud services and you should contact Apple to resolve. Also, consider whether you are syncing to both iCloud and iTunes and if so, choose one. Of course, if contacts are duplicated on a single service using an Outlook Exchange account, resolving is based on your version of Outlook. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors.

If you subscribe to plans with monthly minutes allotments for example, U. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer.

Offer good while supplies last. Limited one prepaid or gift card "Card" per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow business days for the Card to be issued. Terms and conditions are applied to the Cards.

Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind.

In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

Vonage Residential Support Enter a search topic. General Use Why would I use this service? All outgoing calls that you place from the Extensions App use the same rates as your Vonage home calling plan. All incoming calls that ring your Vonage home phone also ring the Extensions App, so you never miss a call. If the location is included in your Vonage calling plan, this call is returned at no cost.

If the location is not included in your Vonage calling plan, you are charged our low international rates for the call. Can I send and receive text messages? Tap Notifications or Notification Center. Scroll to Extensions and slide Alerts on. Tap More. Tap Call Settings. Tap Register for Wi-Fi calling. If this option is not available, you have already registered for Wi-Fi. What phones are supported? How do I stop all my phones from ringing?

To turn off incoming calls: Open Extensions App. Tap Checkmark Android. To intercept and return an incoming international call: Open Extensions App. Tap Add at top to include in intercept list. Choose whether to share the video on how Boomerang works. Your options are Message , Mail , Notes or Facebook. Choose from Contacts Tap a contact name. From Recents: Swipe contact left. Tap Block or Unblock. From Call Settings : Tap More. Tap Call Block.

Tap field and enter phone number. Tap Add. Enter phone number. Tap Checkmark. On the iPhone, you are given the option to accept push notifications when you set up the Extensions App. How do I turn on push notifications? On your iPhone not the Extensions App , do the following:.

Why am I registering for Wi-Fi? If you accept, a call is placed to your phone from the Vonage network. If you decline, you can register at a later time, but you must do so in your location before when traveling internationally. To register for Wi-Fi, if initially declined:. Do I need an international calling plan on my mobile phone to make calls over the Vonage network?

International calls made with the Extensions App are placed over the Vonage network and you will not be billed by your mobile carrier for these calls. Why are all of my phones ringing? All incoming calls that ring your Vonage home phone also ring any phone linked to your service by the app, so that you never miss a call when on the go. The option to receive incoming calls is turned on by default, but you can turn it off in the app.

How do I block phone numbers? How do I show my mobile phone number on Caller ID? You can choose to display your Vonage home phone number or your linked mobile phone number on outgoing calls from the app.

How do I use the Extensions App when traveling internationally? Download and install the Extensions App in your home location before traveling. If this is your first time setting up the app, make certain you register for Wi-Fi calling and that your outgoing call setting is set to Wi-Fi Only. Just tap More and then Call Settings to verify. Once you reach your destination:. Do I need an international calling plan on my mobile phone to make international calls from the app?

International calls made with the Extensions App are placed over the Vonage network and charged at the same rate as your Vonage calling plan. I see how to switch my settings for outgoing calls, but what is used for incoming calls? By default, incoming calls will use Wi-Fi if available and if not available, calls are received over data through your cellular network.

Your cellular minutes are never used. Why do calls ring on my mobile phone and the Extensions App simultaneously? You have incoming calls to the Extensions App turned on and you are also using our SimulRing or Call Forwarding feature.

Both SimulRing and Call Forwarding take precedence over incoming calls to the app. If your mobile phone number is in the forwarded list for either SimulRing or Call Forwarding, when your home phone rings, it will first ring your mobile phone and then it will also ring to the Extensions App.

We recommend that you do not use SimulRing or Call Forwarding if incoming calls to the app is turned on. How much does it cost to call international locations? Calls made from the Extensions App use the same rate as your Vonage calling plan. Can I check the rate before I call someone in the app? To check rates to before you dial:.

Does my Vonage bill show calls placed from the Extensions App? Go to your Online Account to view both your billing statement and call activity for calls placed through the app.

Your billing statement shows these calls as a separate line item and Call Activity displays these calls with an M and specifies whether there are charges. If I change calling plans, does this affect my use of the app? Calls made from the Extensions App are billed at the same rate as your current Vonage calling plan.

If you change your calling plan, charges for international calls will change accordingly. I have a Vonage limited minute calling plan. When I place a call from the Extensions App, does this count against my calling plan minutes? Calls from the app count against your Vonage calling plan minutes. I do not have Incoming Call settings. Go to the app store for your phone and download the latest Extensions App.

Check to see if your Incoming Call settings are present and if not, call us at I turned off SimulRing but all my phones keep ringing? If you were previously using SimulRing to receive incoming calls from your Vonage home phone, this feature is no longer needed. If you choose to not receive incoming calls with the Extensions App, you can turn it off in the app. I was told that I could use the app internationally, but once I reached my destination, I could not.

To use internationally, download and set up the app up in your home location before traveling, which includes registering for Wi-Fi calling, if you did not do so initially. On your mobile phone itself not the app adjust your settings as follows:.

I want to use the Extensions App but I do not want my mobile phone to ring when I receive a call on my home phone.